SHIPPING & RETURNS

SHIPPING POLICY

ORKASI delivers orders Sunday – Friday except public holidays, to: ISRAEL
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
Complimentary ground shipping within 7 business days for purchases over 350 NIS.   
In-store collection available within 2 to 7 business days. Please confirm collection time prior to arrival and ensure you bring a copy of the order confirmation.
Express 3 day delivery service options also available at 40 NIS when orders reach us before 11:00 am. 
Telephone payment, via a manual clearing service is available. 
Estimated delivery times are subject to the acceptance of your order and will be calculated from the date and time on which your order is placed, and a conformation email has been received.
Purchases are delivered in Orkasi packaging, greeting card is optional

RETURN & EXCHANGE POLICY

In ORKASI, no order is complete until you are fully satisfied. If something isn’t quite right, you have 12 business days to return, less %5 handling fee .
Once your package reaches us, please allow 14 business days for your return or exchange to be processed.  
Handling fee charge will be deducted from your refund. ORKASI will process your refund by the same method you used to pay within 14 days after your returned item(s) is received in a new condition and provided the return conditions specified below are met.
We estimate refunds will be made by the provider of your payment method within 7-14 business days. 
If your return does not meet the conditions listed, the package will be sent back to you. 
When your return has been accepted, your refund or exchange will be issued and you will receive a confirmation email.
Important: We do not accept liability for goods returned using any method other than one of our approved returns services.
Incomplete, damaged, worn, soiled or altered returns, or anything ORKASI reasonably believes has been used, will not be accepted and therefore sent back to the customer.  
Please pack your ORKASI item in the original packaging (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can),  taped securely.
If you have any queries or if we can be of any further assistance please do not hesitate to Contact Us.

 

Customer Service
Call +972 54 5483242
Sunday through Thursday: 9am - 6pm 
Friday: 10am - 2pm 
Email us at: info@orkasi.com